Reshaping Learning: A Five-Year Journey in Digital Innovation for Febelfin Academy

A visionary approach

Five years ago, Febelfin Academy initiated the development of a new learning platform. They recognised the need to adapt and evolve continuously to address changes in legislation, technological advancements, and the shift to digital learning accelerated by the COVID-19 pandemic. A current team of two dedicated Tobania developers regularly make enhancements to the platform, seeking to continuously improve the learning experience. This MyFA platform supports a large range of learning formats such as live webinars, on-demand webinars, interactive e-learnings, blended trainings and certified online exams.

Empowering self-led learning

One of the key challenges faced was empowering students to take control of their learning journeys. In the last two years, significant strides were made in this direction. New functionalities were introduced, allowing students to plan their learning paths, manage their learning curve, and become self-directed learners. This shift was in response to the changing needs of clients who increasingly wanted their students to be more autonomous in their learning processes.

Technical challenges and scalability

With over 122.000 dedicated users and growing daily, the platform needed to ensure a seamless user experience while adapting to the dynamics of the financial industry. More specifically, the solution comprehends a custom LMS that's split into three technological environments:

• IDP Identity Provider: This provider includes all the login details. Every communication travels through the IDP and is authorised by it.
• LMS Platform: This platform contains the 'working' data of the application. The different courses and trajectories are configured here. The platform data can be edited and viewed in each of the management boards.
• QA Platform: This environment makes taking tests and exams possible. It differs from the LMS Platform to avoid interruptions. This set-up also makes it possible to scale each environment individually to, for example, process different amounts of users.

It was crucial to maintain a balance between keeping the platform accessible for all users, regardless of their technical proficiency, and introducing advanced features. Additionally, the platform expanded to an open B2B model, offering an API for other companies to integrate the platform into their systems, reducing manual work and streamlining enrolment processes. The future ambition for the platform is to further expand this API management.

A long-term partnership

What makes Tobania exceptional in this journey is their continuous collaboration with Febelfin Academy. Over the course of five years, they've developed profound domain expertise, enabling the extension of their services to enhance workflows and boost efficiency. This continual partnership emphasises Tobania's dedication as a dependable, long-term partner in driving digital transformation within the financial training sector.

Febelfin Academy in facts & figures

In 2022:

• Febelfin Academy reached nearly 000 active users working with its learning solutions, marking three years of consistent 10% growth.
• Febelfin Academy offered over 320 courses through an open training catalogue and created more than 500 customised learning pathways for its clients.
• Febelfin Academy developed 526 tailormade training courses for 15.387 participants.
• Febelfin Academy achieved an impressive overall satisfaction score of 95.2% among participants.
• All Febelfin Academy trainers reported positive collaboration experiences, with ratings ranging from good (10%) to very good (42%) and excellent (48%).