Tobania carries our digital queueing case study at IT Service Point

In the digital world of today, it is often hard to find a good balance between physical availability and online readiness to support every employee in the most efficient way.

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So, to make the current physical support at an IT Service Point as productive as possible, Tobania.Workplace carried out a unique case study among employees and support agents: a digital queuing system.

Results

Thanks to an iPad that records all service desk requests in advance, both the employee and support agents ultimately increased their productivity by 10%.

Tobania.Workplace to the rescue

Are you struggling to fully commit to a digital workplace in these extraordinary times? Our team of dedicated .Workplace consultants loves helping you to evolve to a modern workplace with full focus on your people, processes and tools.

Want to get started? Download the whitepaper <Tobania case study: a digital queueing system for IT Service Points> and contact our experts for more information.